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1. I am an Aerobiology Client, how do I set up my account?

Click here and follow these steps! If you are having issues with setting up your account, please email or call 919-808-4060.


2. I am not an Aerobiology Client but would like to be, how can I get set up? 

If you are interested in finding more information on the analytical services that we offer please visit us at  

When you are ready to receive custom pricing please fill out the New Account Form an Account Manager will be in touch! 



4. I have received my supplies and I am ready to send in my samples, where are your laboratory locations?

You can find all of our locations here.


5. Do all items ship from the Distribution Center in NC? 

Not every item is stocked at the Distribution Center, if you want to check inventory levels on an item please email or call 919-808-4060. All Media will be dropped shipped directly from the vendor Monday - Thursday if the order is placed by 1pm EST. 


6. What is the AeroStore's Return Policy? 

The AeroStore strives to provide the best customer service and quality products available and while we understand that you may want to return products, certain products cannot be returned or sent back for store credit . Please see our full Return Policy and email if you have any questions or concerns. 


 7. Where can I find the paperwork to include with my samples to the laboratory? 

If the Chain of custody is not in the description section of the product please check the Forms section on located at the top navigation bar. 


8. Do you ship Internationally? 

We ship to North America and Puerto Rico. We do not rent any equipment internationally. Please contact the manufacturer of the product directly for international rental options. 


9. I'm having trouble filling out the paperwork to include with my samples to the laboratory, who can help? 

The AeroStore has a few tutorials listed below, if you're still having trouble please contact your Client Manager or the laboratory directly. 




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