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FAQ

1. I am an Aerobiology Client, how do I set up my account?

Click here and follow these steps! If you are having issues with setting up your account, please email supplieseast@aerobiology.net or call 919-808-4060.

 

2. I am not an Aerobiology Client but would like to be, how can I get set up? 

If you are interested in finding more information on the analytical services that we offer please visit us at www.aerobiology.net.  

When you are ready to receive custom pricing please fill out the New Account Form and an Account Manager will be in touch! 

 

2. Where is Aerobiology's Distribution Center? 

5. I have received my supplies and I am ready to send in my samples, where are your laboratory locations?

Aerobiology Laboratories has six locations nationwide and just announced it's seventh location in Fort Lauderdale, Florida. If you are sending in samples for the first time please make sure you contact the lab prior to sending your samples. 

7184 North Park Drive, Pennsauken, NJ 08109 - (856) 486-1177 - email: nj@aerobiology.net
2400 Herodian Way, Suite 190, Smyrna, GA 30080 - (866) 620-9313 - email: ATL@aerobiology.net
780 Simms Street, Suite 104, Golden, CO 80401 - (866) 620-9348 - email: denver@aerobiology.net 
43760 Trade Center Place, Suite 100, Dulles, VA 20166 - (877) 648-9150 - email: lab@aerobiology.net 
15061 Springdale St, Suite 111, Huntington Beach, CA 92649 - (714) 895-8401 - email: socal@aerobiology.net
2228 West Northern Avenue, Suite B110, Phoenix, AZ 85021 - (602) 441-3700  - email: phoenix@aerobiology.net

  

6. Do all items ship from the Distribution Center in NC? 

Not every item is stocked at the Distribution Center, if you want to check inventory levels on an item please email supplieseast@aerobiology.net or call 919-808-4060. All Media will be dropped shipped directly from the vendor Monday - Thursday if the order is placed by 1pm EST. 

 

7. What is the AeroStore's Return Policy? 

The AeroStore strives to provide the best customer service and quality products available and while we understand that you may want to return products, certain products cannot be returned or sent back for store credit . Please see our full Return Policy and email supplieseast@aerobiology.net if you have any questions or concerns. 

 

8. I am a vendor and would like my product on your website. 

The AeroStore is always looking for the best products and solutions for our customer. If you would like your item featured on our webstore please contact Claire Veirs at 919-808-4061 or claire@aerobiology.net

 

9. Where can I find the paperwork to include with my samples to the laboratory? 

If the Chain of custody is not in the description section of the product please check the Documents section of the AeroStore located at the top navigation bar. 

 

10. I'm having trouble filling out the paperwork to include with my samples to the laboratory, who can help? 

The AeroStore has a few tutorials listed below, if you're still having trouble please contact your Client Manager or the laboratory directly. 

Instructions to complete a Duodenscope Chain of custody

Instructions to complete a Media Fill Kit Chain of custody

Instructions to complete a Legionella Chain of custody

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